Where do you ship?
We ship to the US only at this point! Please see this page for more information on shipping costs.
What is your return and exchange policy?
We want you to love your Pairess merchandise. If you're not 100% satisfied, email us at firstname.lastname@example.org within 21 days of the delivery date and we’ll send you a shipping label to send back for an exchange or full refund. The merchandise must not be worn, washed, or altered. Merchandise has to be returned in its original packaging with tags intact. Return shipping costs are covered by us.
If the returned merchandise appears to be not in its original condition, you may not qualify for a refund and the item may be returned to you.
Where is your merchandise made?
The garments are designed and made in Manhattan, New York at factories with fair wages and ethical working conditions.
Where is your fabric from?
Our fabrics are made in South Korea, Japan, and/or Los Angeles. Exact fabric origin is noted on our product pages. When possible, we try to purchase surplus fabric from local NYC brands.
Help! What size am I?
You can find our sizing chart here.
If you need advice on sizing, please email us with a description of your body shape, your size in other brands, and/or measurements at email@example.com, and we’ll happily help you find the right size.
Please email us at firstname.lastname@example.org with any questions, and we'll get back to you within 48 hours.